Shipping Policy
At VRAIVERSE, we aim to provide a seamless and efficient shopping experience for all our customers. This Shipping Policy outlines the terms and conditions related to the delivery of physical products such as robotics kits, drones, and other educational tools purchased from our platform.
1. Order Processing Time
- All orders are processed within 7-10 business days after payment confirmation.
- You will receive a notification email with order details and tracking information once your order is shipped.
2. Shipping Charges
- Standard Shipping: Shipping charges are calculated based on the weight, size of the package, and delivery location. These charges will be displayed at checkout.
- Free shipping may be available on orders above a certain amount.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your order on our courier partner’s website.
5. Damaged or Lost Shipments
- If your shipment arrives damaged or is lost in transit, please contact us immediately at support@vraiverse.com.
- Damaged products must be reported within 48 hours of delivery with photographic evidence.
6. Returns and Exchanges
- Returns or exchanges are governed by our Return Policy. Please ensure you meet the criteria for returning any shipped items.
- Shipping costs for returns are the responsibility of the customer unless the product is defective or damaged.
7. Shipping Restrictions
- Some items, such as drones, may have shipping restrictions based on regional regulations. Customers are advised to check local laws before purchasing.
- Certain remote areas may have extended delivery times or additional charges.
For any shipping-related queries, please reach out to our support team:
- Email: support@vraiverse.com
